Sunday, August 30, 2015

Customer/User Needs and Wants


A customer is a company or person who purchases a product or service, whereas a user is a person or company that actually uses the product or service. For a B2B company, the needs of both customers and users must be considered. A B2C company would mostly be concerned with its users, who presumably buy from the company directly or through a distribution channel and retailer. A user will decide whether a product has provided a satisfying experience, whereas a customer, who has made the purchase decision, may be satisfied because he/she, for instance, purchased the product at a good price or bought a product that was environmentally sound. A good example of the difference between a customer and user is provided by comparing a child (user) who is playing a new game bought by the parent (customer). The parent may be considering the factors of safety (no small parts or lead paint), cost (not too expensive), and experience (causes the child to learn or have fun). The child will use the game and decide if the game provides a satisfying experience. Of course, a customer is often a user.
A new venture needs to make the transition from a company that has primarily focused on technology to one that understands customer and user needs and provides (builds, sells, and delivers) products to customers and users. One approach to this transition is to simply “build it and assume customers will come.” Unfortunately, this approach infrequently works. By the time the new venture eventually builds and delivers the right product to the customer and user, too much time and money will have been consumed and the window of opportunity passed.
The better way for a company to succeed is to understand customer and user needs and build the appropriate product or service. Both customer and user needs must be well understood and translated into products and services that the company can consistently sell to a large number of customers (e.g., the target market). The objective of marketing and sales is to understand their customers and build the right product(s) for the right market(s).
If a new venture is providing a technologically improved product to an existing market that is already being served, then understanding customers and users may be accomplished by first studying the existing market and its customers and users. The new venture can then better understand how the customer will make a purchase decision and what users will expect to be satisfied. New products raise new issues for customers, and the only way to determine those new issues is by seeking out customers and asking questions. This aspect of determining customer and user needs is sometimes called customer needs analysis (CNA) or voice of the customer (VOC).
The objectives of both CNA and VOC are to understand customer and user expectations, preferences, likes, and dislikes. This primary research is often conducted with focus groups[1] or interviews of prospective users before design work begins, perhaps using even competitors’ existing products or services as references. Focus groups can also be deployed early in the product-design phase using models, pictures, prototypes, colors, etc., to elicit opinions from customers and users. The immediate need is to identify the wants and needs of the customers and users who constitute members of the target market. These needs and wants can be prioritized by relative importance, with some needs and wants being categorized as priority or essential and other needs taking a lesser ranking. Great value and insight is gained by having customer and user needs and wants expressed in their own words.
The result of CNA or VOC activities is to better define product requirements in terms of the human interface (HI). HI is often a key part of product design and matters most for consumers who must handle a product, but HI pertains, to varying degrees, to all products and services. The HI components of the requirements are coupled with the qualitative and quantitative performance aspects of many products. The end result is product requirements that will be used for product design and engineering efforts.
Understanding customer and user needs naturally leads to a better understanding of markets and the market niches. Target markets and market niches are an outcome of market segmentation, discussed in the next section.
 
***
Rocky Richard Arnold provides strategic corporate and capital acquisition advice to early-stage companies founded by entrepreneurs wishing to successfully commercialize high-value-creation opportunities, ideas, and/or technologies. More information about Rocky can be found at www.rockyrichardarnold.com. His book, The Smart Entrepreneur: The book investors don’t want you to read, is available as paperback or Kindle ebook for purchase on Amazon at http://tinyurl.com/pv248qq. Financial software for use by startups can be purchased on Amazon at http://www.amazon.com/gp/product/B00K2KPSI2. He posts articles about entrepreneurship on his blog at http://thesmartentrepreneur.blogspot.com. Connect with Rocky on Twitter @Rocky_R_Arnold; Facebook at www.facebook.com/rocky.r.arnold; Google+ at www.google.com/+RockyArnold01.


[1] Both focus groups and interviews must start with customers and users who are believed to best represent the target markets of interest to the new venture. Focus groups are often used to assist product development, gauge customer and user needs and wants, design marketing messages, and secure new ideas and insights. Marketing specialist firms can conduct focus groups, and sites exist on the Internet for soliciting people in target markets for purposes of participating in a focus group; for instance, www. focusgroup.com.

Due Diligence -- Competitive Research & Analysis


The point of competitive analysis is to discover those factors for which the new venture and its products and services may have an advantage that it can exploit. Not surprisingly, every new venture has at least several significant competitors, so understanding competitors’ products and methods of executing marketing, sales, and distribution is an essential first step.

This article focuses on market research suitable for an early-stage company that has not received substantial funding.  This research can be undertaken at minimal expense and usually during founder due diligence.  Further, the research suggested herein can serve as useful information for marketing and sales planning that would accompany a fully-developed business plan.

CONDUCTING SECONDARY MARKET RESEARCH

Initially, the most useful source for developing competitor information is from public sources (e.g., secondary research[1]) related to the company’s area of business. A variety of sources are readily available; for example:
  1. Newspapers, trade magazines, etc.
  2. Internet sources and competitor websites[2]
  3. Conferences and trade shows, including proceedings
  4. Technical papers published by professional technical societies
  5. US government sources (e.g., census data for demographics, economic reports, statistics from historical records, etc.)
  6. Public company annual shareholder reports, which are free upon request from the company of interest
  7. Dun & Bradstreet (D&B, DUNS number) for credit data
  8. Standard Rate and Data Service (SRDS) for information related to lifestyles
  9. Securities & Exchange Commission (SEC) for public companies[3]
  10. Nielsen Designated Market Area (DMA) for TV viewership
  11. Hoover’s (D&B company) for comprehensive data on most businesses (requires payment)

Another type of secondary research is often referred to as “reverse engineering,” in which competitors’ products are secured (legally, of course) and deconstructed to understand technology deployed, materials and processes likely used, and design details. Estimates of the costs of production can be made once deconstruction is accomplished. Those parts of a competitor’s product that may be protected by one or more patents should be identified and understood. By consulting with third-party contract manufacturers, one may find it possible to identify key members of the competitor’s supply chain and also further refine the estimated costs of production.

Some of this data will be useful in the marketing & sales plan (MSP) to simply provide background to a new venture’s markets of interest. But mostly, the focus of competitive research is on competitors and their products and how they are positioned in the market.

ANALYZING SECONDARY MARKET RESEARCH

Organizing the data collected consists simply of constructing tables of information, with the horizontal headings being an attribute and the vertical headings being competitor names. For examining product attributes, for instance, the horizontal headings could be (for the product), weight, size (volume), performance parameters, cost, and other features and benefits. The vertical headings would be known competitors along with the new venture’s name. Where the new venture’s product (or service) has an advantage, the appropriate cell can be marked (e.g., highlighted). Disadvantages can be marked in a different color. The advantages become essential to developing the unique competitive advantages (UCA) for the new venture, while the disadvantages must be studied intently to develop ways to mitigate their effects on consumer decisions. Mitigation may be accomplished by curing the deficiency, adjusting the price, designing an appropriate marketing message, etc.

Other tables can capture market information, such share of market, number of units sold, price per unit, etc., and can be constructed to reveal how each competitor participates in the market. In virtually all cases, a proper analysis will reveal how competitors have chosen to compete in the market. For instance, some will have gained significant and leading market shares by providing product lines that are low cost (and low performance), while others may have a market share that is smaller but based on providing products and brands that are more narrowly focused but with (presumed) higher performance and/or design characteristics. Understanding the data helps the entrepreneur understand how the market is segmented, at least prior to a new venture’s products being introduced into the market.

In situations where the new venture’s products don’t seem to have another competitor, it would be appropriate to list how customers in the market currently solve their problems and issues the new venture’s products and services are intended to solve. In other words, every company has a competitor and competitive solutions (products and services) that must be identified and understood.

USING SECONDARY MARKET RESEARCH FOR DETERMINING PRODUCT NEEDS

Generally, the more data collected and researched, the greater the ability to perform competitive analysis to determine how a new venture’s product fits within the overall market. Ideally, market niches will be discovered for which the new venture’s envisioned “new-technology” products have a unique competitive advantage (UCA) and can be sold. Competitive analysis is a fundamental aspect of the new venture’s corporate strategy and the MSP. It should naturally lead the entrepreneur to those products and attributes that will make the new venture offerings unique. Those unique attributes should result in the ability of the new venture to attract customers in the chosen target markets.

USING SECONDARY MARKET RESEARCH FOR DETERMINING PRODUCT PRICING

Product pricing is based upon the analysis of competitor pricing and an assessment of competitor product quality, share of mind with customers, potential performance issues with competitor products, etc. This market-product analysis should be conducted with rigor and presumably done by your marketing and sales team, even if that team is only you and your cofounder. Product pricing should be defined over a range of sales volumes. Obviously, the pricing of your company’s product(s) is constrained by the market and competitors within the market segment. Product pricing should be a number that investors will find difficult to discredit.

MARKET RESEARCH & ANALYSIS DOCUMENT

It would be perfectly appropriate and recommended to develop a separate supporting document called Market Research and Analysis, in which all the data related to the markets and competitors is collected and documented. This would be a totally factual document and not subject to interpretation by investors. Why? Because you want to be able to point to it and use it with investors to validate both product pricing and product sales volumes that exist within the markets segment(s) you expect to operate. This document need not be long or exhaustive, but it should be focused and referenced. Your credibility in front of investors is enhanced with the availability of such a document. You will use it to educate the investor further. Investors may conduct their own due diligence on the document to make sure your data is correct and reflective of the markets in which you wish to compete.

The SWOT analysis described in Chapter 2.5 of my book should be revisited and updated based on the new information discovered from competitive analysis and competitor research. Again, company strengths and weaknesses (internal factors) and opportunities and threats (external factors) should be reassessed. Strengths and weaknesses are easier to analyze and opportunities often seem obvious, but the discovery of even more opportunities should be anticipated.

DON’T FORGET TO UNDERSTAND THREATS

Of particular relevance, however, as they are often underappreciated, are threats. What will competitors do once the new venture enters the market place? What would happen if they lowered the price of their products in order to preserve market share and reduce the ability of the new venture to create profit and compete? How will the new venture respond? These are important questions, and the answers need to be developed at the earliest stages. One can readily appreciate that if the new venture’s response to a competitor price reduction is simply to do its own price reduction, then the effect on financial performance will likely be significant and thus affect the company’s value. It would be better to have developed an effective marketing strategy that creates customers who want only the new venture’s products. Issues such as this must be thought out and responses identified in the MSP.

 

***

Rocky Richard Arnold provides strategic corporate and capital acquisition advice to early-stage companies founded by entrepreneurs wishing to successfully commercialize high-value-creation opportunities, ideas, and/or technologies. More information about Rocky can be found at www.rockyrichardarnold.com. His book, The Smart Entrepreneur: The book investors don’t want you to read, is available as paperback or Kindle ebook for purchase on Amazon at http://tinyurl.com/pv248qq. Financial software for use by startups can be purchased on Amazon at http://www.amazon.com/gp/product/B00K2KPSI2. He posts articles about entrepreneurship on his blog at http://thesmartentrepreneur.blogspot.com. Connect with Rocky on Twitter @Rocky_R_Arnold; Facebook at www.facebook.com/rocky.r.arnold; Google+ at www.google.com/+RockyArnold01.



[1] Another type of market research, called primary research, consists of surveys, focus groups, interviews, etc. Primary research can be expensive; however, it may be appropriate in situations where it is desired to secure information about customer and user needs and anecdotal evidence of consumer acceptance in order to support sales projections.
[2] Competitor websites often have useful technical and product data.
[3] Public disclosures from public companies often contain excellent descriptions of markets, products, competitive positioning, market size, etc. Regular quarterly filings, called 10-Q, and annual reports, called 10-K, can be searched on the SEC website and databases.

So, what is an IP Strategy?

Entrepreneurs often ask “What is an IP strategy.” It can seem somewhat a nebulous concept if one is not familiar with IP and its importance whether you are a startup or an established company. For the most part, an IP strategy consists of policies and procedures that are consistent with the goals and needs of the company. It should help entrepreneurs and CEOs prioritize their efforts develop a portfolio of IP (e.g., fortress IP) while optimizing/minimizing expenses for both R&D and patent support (e.g., attorneys and filings).

KEY ELEMENTS OF AN IP STRATEGY

The key elements of an IP strategy are, in approximate order of importance:

Align the IP portfolio with the company’s mission and goals. Alignment of the IP portfolio with the company’s mission and goals provides the best use of human resources (especially the technical human resources that are focused on innovation, invention, and IP) and financial resources. The goal is to achieve the highest possible return on investment, protect the essential value of the company, create and maintain competitive advantage through innovative products, protect future revenue and profit opportunities, and secure investors based on the quality of the IP portfolio. The “quality” of the IP portfolio is based on considerations such as technology and its uniqueness, evident innovation, number of patent applications considered foundational, ability of IP to protect target markets, perceived competitive advantages, etc.

Focus R&D effort on validating proof of patentability. Eventually, filed patents are reviewed by the USPTO, and their due diligence will focus on the proof of patentability. Thus, early efforts, no matter how affected by potential deficiencies in company funding, must be used to develop the robust underpinnings of the patent applications. Any effort not central to that goal should be minimized.

Select an appropriate patent attorney. A patent attorney should be chosen on the basis of experience in the areas germane to the field of the company, his/her familiarity with working for start-ups, expectations for payment of fees (for instance, will he/she tolerate waiting for your company to be funded before being paid), experience with both prosecution (e.g., patent development and filing) and litigation, and your own intuition about developing a good working relationship with the patent attorney.

Continuous surveillance of the external landscape. Regular searches of granted patents is essential to keep on top of developments, but it should be kept in mind that those granted patents will be based on technology and ideas developed several years earlier. So, while relevant, these granted patents only define the rough areas where you may or may not operate. Patent attorneys are useful in surveying and understanding the patent landscape and will often refer to the concept of “freedom to operate,” or FTO, as a fundamental principle behind the more general notion of external landscape. The external landscape also includes reviews of competitor products, marketing materials, and web postings, as well as incidental conversations with competitors at conferences and similar venues, etc. Understanding prior art and the data from FTO searches are vital pieces of knowledge for tailoring innovations, inventions, and IP (especially claims) so that they can eventually compete in the public marketplace. Envisioned products to be sold must be supported by underlying markets that are large and growing or offer high potential gross margins. Understanding the external landscape is an intrinsic part of the marketing-and-sales plan.

Consider the number of formal patents. Given the cost factors and importance of the invention itself, a few good high-quality patent applications are much preferred over a plethora of lesser applications. It is tempting to file many applications with the thought that the sheer number of patent filings will make the company more valuable. Such value creation may not accrue, however; investors will spend considerable time attempting to understand the potential of an invention in terms of future revenue and profit and may not agree with founders. Patent applications that lack in innovation, quality of invention, or usefulness in terms of potential future products and markets will erode investor opinions of the value of the investment opportunity. Simply put, fewer high-quality applications are generally better than higher numbers of lesser quality.

Make a long-term budget and be realistic. Entrepreneurs and their patent attorneys should carefully select countries to file in to make optimum use of cash relative to their market/profit potential. File only NPAs that are essential. Carefully differentiate ideas and innovations that should be patented (to create value, protect products and markets, etc.) from those that can be more economically preserved as trade secrets. Creating IP can be expensive. The cost for filing patents and prosecuting them (including maintenance expenses) must be included in the financial plan. When, as is often the case, patents are filed in multiple countries (e.g., major markets), the cost increases proportionately. PPAs are relatively inexpensive and can be filed in as many numbers as deemed necessary to capture the incremental improvements of the invention and their proof of patentability.

Consider the “promotional” value of the patent filings. Patents may take years to develop, and in the years between the filing of a PPA and the receiving of the granted patent, the written information available for the inventor/entrepreneur for use with potential investors is limited to the filing papers for the patent application. Thus, aside from the obvious value of generating good and robust patents, their usefulness begins the day the PPA/NPAs are filed. Promoting the value of the patent applications based on the quality of the written word (in addition to the invention, of course) can be achieved though good writing, solid arguments, and profuse and relevant data.

Preserve IP as trade secrets. Some thinking should go into the issue of what IP should be kept as patents and what should be kept as trade secrets. For instance, aspects of the invention that may be easily seen in a product (visual) may be patented, as detection of infringement is relatively easy. On the other hand, process-oriented IP (e.g., how something is manufactured or made by chemical composition, etc.) may be better preserved as a trade secret, as discovery of infringement may be too problematic and expensive. If something can be reverse engineered (most everything can be) or made in several different ways, then a process patent may have less use; however, if there is only one best or unique way and you intend (or have money) for major markets, then it may be worth patenting versus keeping as trade secret. These can be difficult issues, and their resolution should be accomplished in consultation with the company’s patent attorney.

Deciding whether to patent something or preserve it as a trade secret is often an important issue with respect to developing an IP portfolio. On the one hand, patents are well understood and often formally valued, but trade secrets, while appreciated, can be somewhat amorphous and hard to validate in terms of value.

OTHER IMPORTANT ACTIONS

Other important aspects to consider in the IP strategy are:

Keep IP ownership clean and unambiguous. Many potential start-ups have been stopped in their tracks when their founders discovered that ownership of IP was confused by one or more factors, such as:
  • Lack of proof of IP assignment to the company. This often occurs either through negligence or absence of timeliness on the part of a founder/inventor who is hesitant to share IP presently in her/his name with the company in the form of an assignment document.
  • Founders who have come from, or are still working at, another company whose technological focus is very similar to that of the new start-up contemplated for formal incorporation. In this situation, the ownership of the envisioned IP (usually in the form of ideas not documented yet) is suspect because of the prior or current employment. These situations are extremely problematic for future investors because of many potential unknown factors. These factors must be sorted out with a patent attorney before forward motion can be achieved. It is often better to simply not invent or file a PPA until the terms of the prior employer’s employment (or separation) agreement is satisfied and a period of time has passed since resignation.
  • Employment agreements that secure IP developed during employment have not been executed, and discoveries, innovations, and inventions have occurred before a legal relationship is secured via the employment agreement.
  • A founder’s use of a prior or current employer’s resources or development on company time without disclosure or agreement to distinguish the ownership of the IP.

File “omnibus” patent applications as a way to economically preserve multiple inventions. An omnibus patent application is one for which multiple separate inventions are expected to be the result of the USPTO’s initial application review. While some may argue that separate applications should be made from the onset, the advantage of the omnibus application is that it establishes a filing date for all the potential inventions at the price of an individual application. The USPTO will have an initial office action that specifies that one or more invention applications be subsequently filed. At that later time, the entrepreneur may elect, with patent counsel concurrence, to file the individual patent applications believed most appropriate. While some time is lost with respect to filing the other applications, by that time, the entrepreneur may have raised more funds for the purpose of building the IP portfolio.

Consider acquiring IP from external sources. Securing additional IP that can support the company’s goals is a potentially valuable strategy. IP can be secured from universities, other companies, and governmental sources (NASA, DOD, etc.). While securing the agreement can be challenging for a young company with limited or no resources, potential license agreements can be momentarily secured via agreements that call for only a token up-front payment in return for time (six months or a year) needed to raise additional money.

Train employees to be sensitive to the importance of IP. While the formality of a patent application often serves to secure IP for the company, other forms of IP, such as trade secrets, have no legal protection (outside employment, nondisclosure, and noncompete agreements) and can be easily divulged, often by accident. Employees need to be instructed on the forms of IP, their importance to the company, and the mechanisms and procedures used to secure and protect that IP. This training needs to occur for all new employees, and all employees need to be reminded on a regular basis of their legal obligations and the company’s policies.

Preserve IP with contractors with agreements. Agreements with contractors and consultants must contain clear language as to the ownership of that IP in all its forms. If the company pays for consulting or research, it is generally recognized that the paying party owns 100 percent of the IP; however, legal agreements must make this clear. For example, copyright ownership with a nonemployee requires that the work be characterized as a “work for hire.” Consultants need to be reminded and sensitized to their obligation to not discuss company research or activities.

Protect IP when discussing technology with strategic partners or potential customers. IP can be created when discussions with partners’ employees occur in unscripted situations and without agreements that define who owns the ideas and derivative IP. This situation can occur with strategic partners and potential customers when advance sales are contemplated. Salespeople are prone to discuss technology, innovations, etc., whenever they suspect a potential sale can result. Salespeople must be advised to simply collect information on problems experienced by the customer and the products/solutions desired. Those problems/issues can be brought back to the technical team for solution determination and possible patent filings. Once a PPA is filed that addresses the solution, the sales team, under a confidentiality agreement, can return to the customer and present/disclose a potential solution. The customer then knows that the underlying invention is owned by the early-stage company.

Be sure to maintain patents by paying fees when required. The company’s patent attorney will maintain schedules of filings, office actions, USPTO filing fees, etc., so generally a CEO/CTO will not need to do the tracking.

An IP strategy does not need to be documented in a long, formal document; however, it should be documented in several pages and then made in the form of a corporate policy for each employee to read and understand. The IP strategy can be promulgated to employees with e-mails (all or in part), along with regular reminders and meetings with senior managers.

 

***

Rocky Richard Arnold provides strategic corporate and capital acquisition advice to early-stage companies founded by entrepreneurs wishing to successfully commercialize high-value-creation opportunities, ideas, and/or technologies. More information about Rocky can be found at www.rockyrichardarnold.com. His book, The Smart Entrepreneur: The book investors don’t want you to read, is available as paperback or Kindle ebook for purchase on Amazon at http://tinyurl.com/pv248qq. Financial software for use by startups can be purchased on Amazon at http://www.amazon.com/gp/product/B00K2KPSI2. He posts articles about entrepreneurship on his blog at http://thesmartentrepreneur.blogspot.com. Connect with Rocky on Twitter @Rocky_R_Arnold; Facebook at www.facebook.com/rocky.r.arnold; Google+ at www.google.com/+RockyArnold01.

Collaborative R&D and IP


Collaborative R&D is a common approach that companies use to develop and secure IP by working with third parties. Companies engaged in collaborative R&D have the goal of securing IP, at an economical (e.g., reduced) cost, thus enabling the development of new products and/or protecting one or more existing products. Collaborative R&D is intended to increase a company’s competitive advantage.

Potential partners for research and development are, for instance:
  1. Federal agencies and military organizations that sponsor research and provide grants through; for instance, the Small Business Innovation Research (SBIR) and Small Business Technology Transfer (STTR) programs, published solicitations, and unsolicited means
  2. Public and private companies that have internal research-and-development budgets
  3. Public and private universities

The entities mentioned above do not engage in research for which they don’t retain some rights. The degree of rights sought by each particular entity depends on its current policies and historical practices. From an entrepreneurial, early-stage company perspective, the most important imperative is to achieve, if possible, a useful license and access to the underlying technology that may be generated through the collaboration of both parties. “Useful” implies that both parties have ownership of the underlying patent and other IP, but each party has an ability to operate freely in the markets it has chosen and with products it wishes to produce. Issues related to negotiation are discussed in Chapter 9.6 of my book in the context of investment; however, many of the key points can be applied to negotiations for technology and licensing. Guidance to how each of these types of entities views its technology and patent positions and how collaboration is achieved is provided below.

FEDERAL AGENCIES

Securing the technology desired and the associated rights needed when dealing with federal agencies and military organizations is typically not difficult and presents few issues with early-stage technology companies, as the relationship is structured in the form of a grant. For instance, federal agencies will generally retain rights for their specific purposes and especially so when it comes to military agencies, which are primarily interested only in developing capabilities for the defense of the United States. This leaves the grantee the right to pursue both commercial and military interests through the development, manufacture, and sale of products designed for specific markets and customers. The government expects that the grantee will have successful research culminating in useful products.

Collaborative research does not occur in the typical sense of both government and company researchers working together in the same physical environment; however, results, reports, and methods of research are shared, as the government needs to understand the underlying technology so that it may better manage its transition into useful military products. Government research is always accomplished under one or more agreements on confidentiality of information for both parties.

PUBLIC AND PRIVATE COMPANIES

Public and private companies strive to develop technology and IP in areas germane to their company’s key markets and product opportunities. They are primarily motivated by the need to increase revenue and profits based on products that involve at least moderate levels of technology. These technology-motivated companies view research and development as being in their long-term interest. Suffice it to say that while the contracts may require some complex structuring and lengthy negotiations, appropriate license agreements may be achieved. It is axiomatic that the company paying for the research, or paying the most for the research, has the most rights and in some cases can dictate the terms; however, an entrepreneurial entity with a perceived valuable invention and patent (even if nascent and in the form of a provisional patent application) can leverage the uniqueness of its technology and potential future products into a better negotiation position. Everything is subject to negotiation.

Collaboration with public and private companies can occur in the same physical space, though it is more likely that aspects of the research-and-development effort are divided up in a programmatic manner, with each party being responsible for accomplishing its assigned tasks in its own physical facilities. Any combination of human resources (e.g., assigned researchers) and physical facilities is possible, depending upon what is viewed as optimal to achieve success. As each party is required by its company’s employment agreement to follow strict rules on confidentiality and disclosure, issues are typically minimal with respect to the protection of IP. Nevertheless, continuous reminders to personnel of their need to preserve evolving secrets are a good policy. As employees are known to move from one company to the next, entrepreneurial companies are well advised to not “overshare.”

PUBLIC AND PRIVATE UNIVERSITIES

Public and private universities may seek rights that enable them to continue the research of their professors and departments, which are focused in specific “core competency” areas. They also need to sponsor students’ research and increase the numbers of licensable technologies. Universities seek to license to others in one or more restrictive ways (e.g., by product category or markets, for instance) that don’t interfere with prior licenses and licensee interests. Large universities, such as MIT and Stanford, as well as many others, view the technology developed at their institutions as valuable and a potential source of revenue that can be used to further promote their missions and goals. Universities are generally amenable to any reasonable license that is supportive of their research interests. Technology they own, especially when in the form of a patent, may be sought by more than one company, which can make the negotiation and bidding for the patent highly competitive.

Collaborative research with public and private universities presents some difficult issues related to the inadvertent dispersion of technology. University environments by their very nature encourage sharing and open communications; however, collaborative research requires that sharing be strictly confined to the researchers and students directly involved. There is no issue of balancing the interests of one group (student researchers) with those of the sponsoring early-stage company; that is, student researchers must be arduously advised against sharing information outside the collaborative effort, and nondisclosure agreements, training, and monitoring must be continuous.

Another aspect of inadvertent dispersion of technology and IP involves the student researcher who eventually publishes a dissertation or technical paper and leaves the university environment. The legal entanglements that exist while the student is at a university can be either tenuous or nonexistent, but they are certainly very difficult for an entrepreneurial entity to monitor and enforce. One measure that the entrepreneurial company can take is to separate out, as much as possible, research conducted at the university from product implementations and know-how in the form of trade secrets possessed by the company. In that regard, company researchers have to be mindful to not “overshare” or divulge useful information merely on the basis of being friendly with, and helpful to, the student researcher. This is a gray area that must be carefully monitored by the company’s executive management.

If possible, developed technology is managed into IP (particularly patents) by the company, and professors and student researchers are listed, as appropriate, as inventors, with assignments of the IP to the company based on the licensing agreement with the university. Some aspects of the technology not strictly developed by the university and more applicable to the actual product may be bound up in patents in which only the company’s inventors and researchers are listed. Numerous conflicts will naturally occur, and the company’s executive management, especially the CTO, must tactfully manage the university research so that essential IP is funneled into the company’s portfolio with minimal angst to the university researchers and managers. Usually, if this management activity is left until the end of the research and loose ends remain, then problematic outcomes (e.g., confused IP ownership) occur.

Professors and their student researchers naturally want to publish, so entrepreneurial technology companies can expect to see much information disclosure. In reality, there is little that can be done to prevent publication, though publication may be delayed. Some elements of the collaborative research (perhaps the theoretical parts, for instance) may be isolated into publications managed by the university in which useful IP is either not disclosed or minimally disclosed. Other elements of the collaborative research may be aligned with the company’s product introductions, and formal publication can occur later or not at all and, in any event, disclosure of IP either doesn’t occur or does occur based on actual filed provisional patent applications.

FINAL WARNING

Make sure IP ownership and disclosure rights are clear within the joint development-and-license agreement, especially when paying others to do research or doing research together in a collaborative fashion.

 

***

Rocky Richard Arnold provides strategic corporate and capital acquisition advice to early-stage companies founded by entrepreneurs wishing to successfully commercialize high-value-creation opportunities, ideas, and/or technologies. More information about Rocky can be found at www.rockyrichardarnold.com. His book, The Smart Entrepreneur: The book investors don’t want you to read, is available as paperback or Kindle ebook for purchase on Amazon at http://tinyurl.com/pv248qq. Financial software for use by startups can be purchased on Amazon at http://www.amazon.com/gp/product/B00K2KPSI2. He posts articles about entrepreneurship on his blog at http://thesmartentrepreneur.blogspot.com. Connect with Rocky on Twitter @Rocky_R_Arnold; Facebook at www.facebook.com/rocky.r.arnold; Google+ at www.google.com/+RockyArnold01.

Underpinning Base Patents with R&D


During the earliest stages of a company’s development and before the company is formed properly as a corporate entity, key early provisional patents, often called “base” or “foundation” patents, may be filed in the inventors’ names, anticipating their later assignment to the corporation (see Chapter 3.2). Often, these provisional patent applications (PPA) have only minimal descriptions, and proof of patentability may be insufficient to pursue a robust patent application because of the lack of data, prototypes, performance, etc. These insufficiencies should not hinder the filing of the PPA, as the PPA carries with it the priority date that will be important when the formal patent is eventually filed.

As one can’t be completely certain as to what will be sufficient, multiple PPAs, each containing incremental specifications, data, etc., should be filed. The time between successive filings of PPAs can be as little as a day or perhaps a month. The imperative is to make the sequence of PPAs, which eventually provide the basis for one or more patents, as strong as possible. PPAs can be as little as one page containing the bare basics of the invention (even without claims), though supporting and subsequent PPAs should have a much higher level of information and proof of patentability. Patent attorneys can assist and guide entrepreneurs so that R&D is focused and aligned with patentability requirements.

A nonprovisional (or regular) patent application that wishes to take advantage of the priority date of an earlier PPA must be submitted within one year of the filing of the PPA. Thus, R&D needed to support the eventual patent must also be executed quickly to bolster the granting of the patent. Often, these early efforts are burdened by the lack of funding for particular needs such as laboratory space, equipment, materials, etc. Early investment from founders, friends and family, and other sources should be directed at R&D and perfecting the IP portfolio. This early R&D needs to be focused on the essential claims (made in both the PPA and NPA) anticipated for the invention and considered key to the unique competitive advantages provided by the envisioned products.

Often, the issue of prototypes (or more appropriately, proof-of-concept, or POC devices) comes up when they are intended as proof of an invention’s “utility,” which means that the invention must have benefits and be capable of use. These earliest demonstrations are not appropriate for large-scale manufacture or distribution to a customer/user; however, even very simple models of the invention can prove useful when combined with some minimal amount of data and description. With the advent of 3D design software, 3D printing, and other economical methods for manufacturing of one to three articles, the ability to produce a POC device has become easier and quicker.

Also, as part of early R&D efforts, each potential usage of the base invention should be explored in relation to its potential use in other markets. That exploration into multiple markets may reveal additional aspects of the base invention that need expanded coverage, especially as they may pertain to broad (or broader) claims. This first phase of research is needed to protect the products the company sees in its future, but “out-of-the-box” thinking and supporting R&D needs to be broad enough to prevent inroads from others or at least make it very difficult.

It would not be unusual to have an initial vision of a product that is limited in some sense; that is, with more thought, additional applications and markets come to mind. Research on market needs can dovetail into technical and performance requirements that also lead to additional new thinking about other product solutions and innovation. Thus, the number and types of innovations and inventions can increase, and their protective virtues can be captured in additional claims (even within a single PPA or NPA). The goal is to prepare one or more PPAs that include a rough specification, broad claims, and narrow claims that cover one or ideally more markets and product opportunities. The thinking needs to be very broad so as to capture every conceivable application and market so that IP coverage is correspondingly broad and the potential value of patents to be created is as large as possible.

Some early thought should go into the issue of what IP should be kept as patents and what should be kept as trade secrets. For instance, aspects of the invention that may be easily seen in a product (visual) may be patented, as detection of infringement is relatively easy. On the other hand, process-oriented IP (e.g., how something is manufactured or made by chemical composition, etc.) may be better preserved as a trade secret, as discovery of infringement may be too problematic and expensive. If a process can be reverse engineered (most everything can be) or made in several different ways, then a patent may have less use; however, if there is only one best or unique way and you intend it (or have money) for major markets, then it may be worth patenting the processes rather than keeping them as trade secrets. These can be difficult issues, and their resolution should be accomplished in concert with the company’s patent attorney.

As a brief summary: Plan on filing many PPAs as quickly as possible, and do what R&D is allowed by the budget to establish proof of patentability needed for the eventual patent application. 

***

Rocky Richard Arnold provides strategic corporate and capital acquisition advice to early-stage companies founded by entrepreneurs wishing to successfully commercialize high-value-creation opportunities, ideas, and/or technologies. More information about Rocky can be found at www.rockyrichardarnold.com. His book, The Smart Entrepreneur: The book investors don’t want you to read, is available as paperback or Kindle ebook for purchase on Amazon at http://tinyurl.com/pv248qq. Financial software for use by startups can be purchased on Amazon at http://www.amazon.com/gp/product/B00K2KPSI2. He posts articles about entrepreneurship on his blog at http://thesmartentrepreneur.blogspot.com. Connect with Rocky on Twitter @Rocky_R_Arnold; Facebook at www.facebook.com/rocky.r.arnold; Google+ at www.google.com/+RockyArnold01.

Do You Need a Board of Advisors?


Much confusion exists with regard to the board of advisors, mostly concerning its role and responsibilities. For the most part, the board of advisors is an optional body of outside advisors that exists solely at the discretion of the CEO. Unlike the board of directors, the board of advisors has no legal liabilities for its advice to the CEO or company. This lack of legal liability can sometimes foster healthy and free-flowing exchanges of useful information. A board of advisors does not replace or compete with the regular board of directors. A suitable size for the advisory board is three to five members.
A board of advisors is established to provide advice and knowledge in specific areas. For example, the board of advisors of a company mostly involved in providing financial services may wish to establish a financial board of advisors comprised of people with special skills and knowledge in, for instance, accounting, law, exchange rates, international financial matters, etc. Of course, technology companies would be advantaged by choosing technical advisory board members with strong backgrounds in pertinent areas of technology, product design, manufacturing, etc. An ideal board of advisors would have experience and knowledge in areas that the company anticipates encountering in the near future or the next stage. The ability of the executive team to tap into others who have “done that before” can be invaluable.
An advisory board member should not simply be looked at as an unpaid consultant; rather, the advisory board member should be of a caliber and personality that can make a difference to the company because of his/her special experience, knowledge, skills, abilities, etc. The amount of time devoted to the duties of board members is typically minimal if unpaid, and often, the only requirement is for the board members to facilitate contact with other people and provide specific advice within their areas of expertise. In their capacity as advisory board members, they may be expected to take calls from the CEO, CTO, or CFO in regard to particular issues they could be expected to answer directly or, with a little time, provide answers or direction. The board of advisors may take on larger issues involving more of their time, often working as a team to reduce the workload to any single member.
There are no particular rules or procedures followed by a board of advisors. Formal meetings are not typically required, although a once-a-year meeting and dinner would be wise to express appreciation, promote camaraderie, and allow the CEO (and other executives) to outline the company’s strategic plans and needs related to their advisory purpose.
As with the board of directors, the advisory board members can be compensated for their contributions and availability through the provision of stock options. As a rough guide, the board of advisors could be considered as equivalent to a quarter of a key person, but that depends a great deal upon what is being asked of them. If more is expected, then compensation should be correspondingly increased. If the board of advisors has extraordinary requirements placed on them involving significant work or time, then paid compensation (in addition to stock options) should be considered.
Members of the advisory board must not have conflicts of interest and must be prepared to sign confidentiality and noncompetition agreements. Their length of service is determined by mutual agreement; however, a specific short “standard” term that is renewable may work best for both the company and the advisory board member so as to permit the CEO to have flexibility in retaining an advisory board member, or not, and changing the specific attributes of the board over time.
People enlisted to be on the board of advisors are, or should be, people who have an interest in the business or technology and would like to contribute their special advice with the ultimate desire to be a small but important part of a successful enterprise. The pool of candidate advisors should not include family members or anyone with an emotional or financial interest in the company (apart from stock options) unless there is a justifiable reason.
The advisory board reflects the needs of the CEO and executive management team, and its ability to contribute is directly a function of how much effort is put into the relationship. Exploiting the capabilities of an advisory board should be considered only if the CEO and executive team are fully engaged and supportive of the need; otherwise, the potential benefits of the board of advisors are not realized or appreciated.

 

***

Rocky Richard Arnold provides strategic corporate and capital acquisition advice to early-stage companies founded by entrepreneurs wishing to successfully commercialize high-value-creation opportunities, ideas, and/or technologies. More information about Rocky can be found at www.rockyrichardarnold.com. His book, The Smart Entrepreneur: The book investors don’t want you to read, is available as paperback or Kindle ebook for purchase on Amazon at http://tinyurl.com/pv248qq. Financial software for use by startups can be purchased on Amazon at http://www.amazon.com/gp/product/B00K2KPSI2. He posts articles about entrepreneurship on his blog at http://thesmartentrepreneur.blogspot.com. Connect with Rocky on Twitter @Rocky_R_Arnold; Facebook at www.facebook.com/rocky.r.arnold; Google+ at www.google.com/+RockyArnold01.

FOUNDER DUE DILIGENCE--The Business Model


Simply put, the business model describes how the company intends to make money and become sustainably profitable. It could also be said that the business model describes how the company will develop and deliver value to its customers, employees, and investors. Eventually, the full description of the business model will reside in the various elements of the business plan. The business model need not be fully expanded or given a label[1] during the formative period of the company; however, the founders need to have an understanding of how their particular technology and products are going to be developed and sold into their selected markets.
For instance, founders should have a sense of how they think their company and its products will compete; for instance, the company can provide value and compete on the basis of providing products and services that are in one of the following value-proposition categories:
  1. Lowest price (with acceptable customer benefits)
  2. Highest performance (with highest price)
  3. Greatest value (based on a combination of benefits)
  4. Newest technology (performance advantages)
  5. Most attractive design (colors and appearance)
Deciding on which value proposition to offer points the company to certain characteristics of the market segments to be chosen; for instance, the value proposition offered by the categories above would be correlated to, and expected to have, customers who are:
  1. Price-conscious commodity buyers
  2. Leading-edge and affluent buyers
  3. Middle-income buyers
  4. Buyers of any age who can be influenced by technology
  5. Buyers of any age, perhaps, but certainly kids and children

These value propositions and customer targets lead the company to consider related issues as to how the company is organized to provide products and make a profit; for instance, for the categories outlined above (and matched to the value propositions stated earlier), organizational emphasis may be based on:
  1. Focus on low-cost manufacturing, sourcing, and advertising, with technology least important
  2. Increased R&D, engineering, and manufacturing costs, with advertising in high-end status magazines and on TV, etc.
  3. Balanced organizational details related to technology, design, manufacturing, marketing, and sales, all efficiently organized
  4. Leading-edge technology, heavily protected with IP, appealing to both younger and more affluent customers
  5. Emphasis on superior design and marketing to younger customers

Competitors exist in any market targeted by the new venture. By studying competitor models, entrepreneurs can gain an appreciation of how organizational details are deployed by other companies to enable them to create revenue, profit, and satisfied customers. While more in-depth competitor analysis occurs later as described in Chapter 5.2, founders need to understand within the time and resource constraints of the formative stage the competitive landscape.
The analysis of the competitive landscape, along with the SWOT analysis (Chapter 2.5), prepares the founders to define the business model and identify the major elements of the strategic plan, starting with a delineation of the envisioned company’s unique competitive advantage (UCA) that the founders believe will enable their new venture to become successful (e.g., outperform their competitors). A UCA is simply that unique advantage the new venture has in comparison to competitors in the market. Of course, the UCA, along with other strategic actions that may be created, can only be anticipated during the early stages of the new venture; however, a proper business model and strategic plan enable the founders to develop a convincing message that will be read and heard by investors in the near future.
Once the UCA is identified, it is a valuable exercise to consider the other organizational functions of the business and how they will be designed and implemented to support a sustainable UCA.[2] A sustainable UCA, as it implies, provides a rational basis for presuming the new venture can become a lasting and valuable company.
Sustainability, as it applies to a business and it’s UCA, involves supporting strategies and plans for the functional departments consisting of:
  1. Technology (and R&D)
  2. Engineering
  3. Manufacturing
  4. Marketing
  5. Sales (and Distribution)

The details needed for functional departments are determined as a part of the planning that goes into developing the marketing plan (Chapter 5) and business plan (Chapter 8). For founder due diligence, it is sufficient to become aware of the future needs for planning.
The goal of founder due diligence, as mentioned in various ways before, is for founders to assure themselves that they have discovered all the important issues (and hopefully none of them are showstoppers), resolve them to their satisfaction, and develop the well-founded confidence to proceed to next step of forming the corporation (Chapter 3).



[1] An interesting and relevant article by Sangeet Paul Choudary, “Why Business Models Fail: Pipes vs. Platforms” can be found at Wired magazine, October 21, 2013. Also found at http://www.wired.com/insights/2013/10/why-business-models-fail-pipes-vs-platforms/.
[2] While more than one UCA is possible, it would not be expected.



 ***

Rocky Richard Arnold provides strategic corporate and capital acquisition advice to early-stage companies founded by entrepreneurs wishing to successfully commercialize high-value-creation opportunities, ideas, and/or technologies. More information about Rocky can be found at www.rockyrichardarnold.com. His book, The Smart Entrepreneur: The book investors don’t want you to read, is available as paperback or Kindle ebook for purchase on Amazon at http://tinyurl.com/pv248qq. Financial software for use by startups can be purchased on Amazon at http://www.amazon.com/gp/product/B00K2KPSI2. He posts articles about entrepreneurship on his blog at http://thesmartentrepreneur.blogspot.com. Connect with Rocky on Twitter @Rocky_R_Arnold; Facebook at www.facebook.com/rocky.r.arnold; Google+ at www.google.com/+RockyArnold01.